PhaseWare Tracker - The power of Customer Information
With PhaseWare Tracker customer information is always available. While you are in an Incident you always have the Customer History, Contact History, Quick Customer Information and Quick Contact Information only a click away. We even have some quick information tabs at the bottom of the screen that you do no even have to click on to get information, all you have to do is hover your cursor over these tabs and information populates the tabs and pops up.
Having a 360 view of the customer that you are working with is critical to providing Excellent Customer Support. With Tracker your support team can have those tools that they need to make the customer feel that the support technician understands them fully.
-Hoyt Mann
Co-Founder PhaseWare, Inc.
www.PhaseWare.com
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