Being a successful Software Company takes 2 things; a product and a customer. The first couple of customers are not too hard to manage, but when the 5 customers become 50 or 500 customers, providing excellent Customer Support can become challenging.
PhaseWare not only brings disruptive technology to the Help Desk software market with products like Sentry, but also moves at the speed of a Software Company. Our technology continues to evolve at the same rapid rate that our customers are moving. Being able to stay 2 steps ahead of the competition helps PhaseWare bring tremendous value to our customers ultimately helping them be more competitive in their select industries.
The PhaseWare solution suite includes three complementary applications that work together to power total customer service across all phases of interaction.
- PhaseWare Tracker is the core application that integrates all areas of help desk support including creating tickets, service level agreements, creating custom reports, billing and maintaining your business process workflow.
- PhaseWare Sentry is our powerful event management tool. It works seamlessly with Tracker to take automatic actions based on business rules criteria you set.
- PhaseWare Concierge is a web-based user portal that lets your customers and employees log tickets, check the status of tickets and access the knowledgebase for self-Help.
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